Contextual customer support with Custom Objects
Bring in business-critical information right inside Freshdesk,at scale.
Go beyond your regular tickets & contacts information to bring in all the context you need.
Tailor-make business objects
Skyrocket your speed of service
Higher customer satisfaction
Turn Freshdesk into an expression of your business
No code, DIY, for the business user
Create, customize, and manage custom objects natively inside your Freshdesk with ease. Associate them with other custom or native objects, and even manage user access and permissions.
No tab or tool switching
Enable your agents to get full context on tickets right inside the ticket page without struggling to fetch data from multiple tools. Use a rich variety of filters to slice & dice custom and native objects to get the information you want.
Instant, actionable insights
With granular, in-depth reporting capabilities, you can spot latent issues and unlock growth opportunities at ease. As Admins, view and analyze standard and custom objects to make insightful, data-driven decisions for your business.
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Freshworks Neo is our modern, enterprise-grade technology platformthat makes custom objects native, scalable, and robust. Learn more here.
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