PARENT-CHILD TICKETING

Divide and conquer complex support issues

Resolve complex issues faster by splitting ticket into smaller sub-tickets which can be worked on in parallel.

Work more efficiently to reduce resolution time

Reduce overall resolution time for complex, multi-stage issues by breaking them down into child tickets, which can be worked on by respective teams in parallel.

Maximize productivity with ticket templates

Save ticket templates for recurring tasks so you can create child tickets in a jiffy and assign them to the right teams.

Resolve tickets faster than ever

Collaborate with context

Chat with your teammates or experts across your organization right next to the ticket to retain context and solve problems faster.Learn more

Linked tickets

Deliver faster, consistent updates to customers reporting similar issues by linking related tickets together.Learn more

Shared inbox

Collaborate and resolve issues efficiently, without getting in each other’s way using Freshdesk’s shared inbox.Learn more

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