Collaborate efficiently to resolve tickets

Create precise and efficient workflows by sharing tickets with different parties involved without compromising access. 

The importance of collaboration

Ticket Assignment

Always have an answer for the customer

Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to inquiring customers.

Ticket status properties Ticket status properties

Collaborate to resolve tickets

Collaborate with context

Chat with your teammates or experts across your organization right next to the ticket to retain context and solve problems faster. 

Linked Tickets

Link and track similar issues across your helpdesk to give consistent, relevant updates to all your customers.

Parent Child Ticketing

Resolve complex issues faster by breaking them down into actionable tickets that various teams can work on in parallel.