Q1 2024 Customer Service Roundup
Akshay Ahuja, Karisa Tate, Subhikshaa Ganesh
3 April 2024
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A single place to discover educational webinars hosted by the Freshdesk team and customer support influencers across the world. We have a collection of webinar recordings, AMA’s and workshops about customer support.
Why you should watch and subscribe to our future webinars
Freshdesk is a customer support software trusted by 60,000 Customers across the world. We host customers, prominent speakers from the support industry to talk about best practices and customer service skills that help small and large teams deliver exceptional support to their customers.
If you are a customer-centric organization like us, here’s what you can expect:
New and innovative ideas to delight customers
Tips on taking your support from good to great
Skill-based workshops for teams of all sizes
Suggestions on building and measuring customer loyalty the right way.
Scaling Customer Support with Chatbots and AI
How AI Transforms Customer Service into Profit Centers
4 Applications of AI in Customer Service
Optimizing CX for Higher Customer Engagement and Revenue
Customer Service Trends and Best Practices for Banking, Financial Services, and Fintech
The Real RoI of Chatbots in Customer Support
Textline and Freshworks: Using SMS and Texting as Customer Service Channels
Removing Operational Silos using Centralized Customer Service
Why Fast Customer Service is a Must-have: Growing with Speed & Quality in 2021
Forrester and Freshworks: Delivering Recession-proof, Retention-focused Customer Service
Let's Talk Shop: Integrating Digital Customer Service into Retail CX
The New CX Mandate: Post-Pandemic Trends in Customer Service
How Freshdesk drives superior customer experiences with proactive engagement
Setting up field service operations in a post-COVID-19 world
AI-powered automation throughout your CX lifecycle
Taking the chatbot approach to customer support
The Need for Speed in Customer Service
Extend customer support to the field with Freshdesk FSM
Get the most out of Freshdesk Analytics
How to choose the right field service software
Leading with self-service: the help widget way
Getting the most out of Freshdesk's new automations
The truth about transforming customer experience with AI
Chatbots - How to increase revenue and boost customer experience
How a customer support team won a seat at the decision-making table
Explore Freshdesk Mint - One year of upgrades
A beginners guide to social customer care
How Session Replays can redefine your Customer Support
The art of handling difficult conversations
Understanding benchmark-driven customer support
How to engage your community to build better products
Building an effective Self Service Portal
How to support customers during the Ramadan season
Delivering moments of wow with proactive support
Putting Customer Feedback At The Heart Of Your Business
How to support customers during the holiday season
How Citizens Advice uses Freshdesk + G Suite for efficient support
Making the most of your self-service portal
The Power of Freshdesk + GSuite to provide efficient Customer Service
Understanding metrics that can improve your support
How offline experiences can affect the online customer experience
How to increase Agent Productivity
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