Advanced ticketing, streamlined workflows, and built-in AI
A 45 minute webinar series hosted by our solution experts to help you
supercharge agent productivity, offer omnichannel engagement and deliver fast, accurate support at scale
Freshdesk capabilities
Automate, streamline, organize, and get things done the fast and easy way with AI. Whatever size your business, Freshdesk helps you work smarter to resolve more tickets more easily.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
What our customers are saying
Freshworks really understood our business and helped to tailor what we do to support our customer service strategy.
Freshdesk’s agent workspace, and how it worked, was very user-friendly—it had all the features we needed to collect tickets, assign tickets to different agents, and store information.
I really like the UI. I work with many other companies and find the Freshworks UI very intuitive. You don’t have to worry about where to find what. It’s all easily accessible. The search function is superbly designed too, and it works phenomenally. The account managers are very helpful, and they take feedback on priority. I have seen that in very few companies.
