Make Freddy AI Copilot Work: Setup, Scale, Succeed
You’ve already invested in Freddy AI Copilot, now turn it into real business outcomes.
This masterclass focuses on the features that actually drive impact, from smarter responses powered by similar tickets and your knowledge base to faster rollout with bulk license assignment. Learn what to enable, how to configure it right, and how to start seeing measurable gains in agent productivity and resolution quality.
No theory. Just practical steps to get value, fast.
Date: Tuesday, May 5, 2026
Time Slot Options:
Slot 1: 3:00 p.m. CEST / 7:30 p.m. IST
Slot 2: 9:00 a.m. PDT / 12:00 p.m. EDT / 9:30 p.m. IST
Build a Helpdesk That Runs Smarter with Freddy AI Copilot
Join Freshworks product experts for a practical walkthrough of how to roll out Freddy AI Copilot and get your agents using it consistently from day one.
What you'll walk away with:
A clear approach to assigning licenses to the agents most likely to benefit first
Hands-on guidance on enabling features like the Resolution Notes Generator for consistent ticket closures
A framework for measuring AI adoption and its impact on resolution times and agent productivity
Answers to your specific rollout questions - live Q&A included.
This session is designed for customer support admins and help desk managers responsible for driving AI rollout, agent adoption, and ongoing optimization.
