Supercharge your CX with the Freshdesk + Microsoft Teams integration

Nov 29th, 2022

10 AM Pacific Time

Tracking the pulse of the customer is critical to businesses in all markets. By shifting to a service model with cross-team collaboration and breaking communication silos to unify your support teams, you can keep your CX game on point despite evolving customer expectations, all while improving the agents’ day-to-day experience.

To decode how effortless and frictionless collaboration across support teams can deliver delight to your customers, industry experts from Freshworks and Microsoft Teams will be sharing critical insights on how to take collaboration to the next level and stay productive, no matter what tool you're on.

Key Takeaways:

• Key industry trends and why customer experience matters today
• Common collaboration issues faced by support teams and how it impacts the overall customer experience
• How to empower your support agents to be effective from day 1
• How does the Microsoft Teams + Freshdesk integration address these challenges
• How Freshworks uses Microsoft Teams integration to improve collaboration, implement processes easily, and boost employee and agent productivity