Enhance your customer experience

Connect WhatsApp with Freshdesk to seamlessly support customers on the most popular messaging app.

Whatsapp Integration Whatsapp Integration

Enable instant conversations

Let customers instantly engage with your company through a WhatsApp business number.

 

Your agents can read, respond, and resolve customer issues over WhatsApp just like any other communication channel that you support — all from within Freshdesk.

Instant Conversations Instant Conversations

Leverage automation

Use Freshdesk’s automation rules to help your team manage WhatsApp messages with ease.

 

For example, you can automatically route WhatsApp messages to specific agents or set the priority level for new WhatsApp tickets to ensure conversations stay fresh and timely.

ticket creation screen ticket creation screen

Why Freshdesk?

Streamline support

Prioritize, categorize, and assign incoming tickets to the right agents to meet your SLA requirements.

Work as a team

Loop in teammates, split tickets, and work together as a team to resolve issues faster.

Provide omnichannel support

Unify support channels like email, phone, chat, social, and web on an all-in-one CX platform.

 

Eliminate repetitive tasks

Automate ticket prioritization and assignment from multiple channels to provide faster resolutions.

 

Provide actionable insights

Analyze KPIs and improve your team's performance with Freshdesk's Analytics.

Balance your team's workload

Assign incoming tickets based on an agent’s skill, workload, or in a round-robin fashion.