Freshdesk automation

Helpdesk automation: Accelerate, innovate

From intelligent ticketing routing and categorization to workflows for common tasks, Freshdesk’s automation improves support operations and agent productivity.

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ADVANCED TICKETING WITH AI

Reduce manual ticketing with AI

Freshdesk’s built-in AI, Freddy AI, learns from past tickets and automatically suggests ticket fields for new ones. Ticket categorizing, prioritizing, and routing can all be automated with AI, so agents can spend less time sorting and more time solving.

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AUTOMATED TICKET ROUTING

Get the right agent on the case

Freshdesk saves support teams valuable time through automatic ticket assignment.  Requests are routed to the right agent and can be assigned based on their source (for example, web or social) or an agent’s skill or workload.

BUILT-IN STATUS UPDATES

A full-time ticket monitor

Automations are constantly tracking ticket updates, triggering actions as soon as they detect changes. With automations, agents see customer responses right away, and customers are informed of any updates on their tickets.

FRESHDESK: AUTOMATE SUPPORT

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