CLOUD TELEPHONy
Built-in cloud telephony to help you converse better
Monitor and measure sales calls and their impact and deliver consistent experiences with Freshsales.
With the built-in cloud telephony capability in Freshsales, you can efficiently handle calls, voicemails, and messages for your business. Easily purchase virtual phone numbers in 90+ countries for your salespeople across offices and teams. With Freshsales, your salespeople can now directly make calls from their laptops or smart devices. Monitor usage and understand your teams’ performance on calls with extensive analytics.
Gain full context about your prospects with the Recent Activities widget in Freshsales. Access call logs, call notes, and recordings to relevantly communicate with prospects, follow up on previous conversations, etc., and improve customer experiences. You can also seamlessly transfer calls to colleagues with full context.
Phone calls are one of the key performance drivers in your sales process. Easily track and analyze all the metrics that reflect the efficiency of your sales calls. Assess your salespeople’s performance based on the calls they make, your business processes, and customer interactions at every stage of the call, and optimize them.
Eliminate manually entering data into your CRM and save time. With your Freshsales account, you can automatically log sales calls and add call logs in your CRM. You can also map calls that you receive on your phone number to existing or new contacts, add notes about the call, and do more.
The built-in phone capabilities in Freshsales provides you with everything that you need for successful sales calls. With a host of functionalities like call recording, call logging, after call work, etc., you can enable your salespeople to maximize conversions and bring in more revenue.
Freshsales Suite combines the power of sales, marketing, chat, and telephony in one AI-powered solution.
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