Nick is the Chief Executive Officer at Gainsight. Gainsight is a customer success platform company that is best known for establishing customer success as a category that businesses need to invest in. They help over 30,000+ businesses across the globe retain and grow customers.

In this interview with Nick, we talk to him about:

• How Gainsight defines and approaches customer success

• Type of companies that need customer success and the stage at which they should invest in a customer success team

• The structure for a successful customer success team

• Top elements of a good customer success function