Freshservice: Service operations with AI
Elevate efficiency with ready-to-use, secure, enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.
Teams do more with Freddy AI
Improve service quality, decision-making, and staff productivity at scale. Freddy AI also includes efficiency-boosters like auto-responses and summaries.
Your employees have better things to do than wait
Freddy AI Agent delivers accurate answers and instant service, while agents focus on critical problems. Freddy AI Agent makes it trustworthy, conversational, and convenient on collaboration channels like MS Teams and Slack. With built-in AI agents, your employees and agents can get more done.
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Focus where you’re needed. Freddy AI Copilot does the rest.
Hello, productivity. Freddy AI Copilot makes it easy for agents to standardize services, draft articles, improve messages, automate responses, and optimize processes. With Freddy AI to help, agents can focus on service excellence.
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Look deeper. Act smarter.
Solve business challenges at their source, fast. Freddy AI Insights quickly identifies correlated service desk events driving specific trends. Next steps? Just ask, and get reports and recommendations for performance-boosting, data-driven decisions.
Fuel business growth with Freddy AI
53% tickets deflected
34% faster resolution
$2.1M projected savings
Explore more Freshservice capabilities
Automate, streamline, organize, and get things done the fast and easy way.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in one understandable view.
ITSM
Launch seamless service management, boost agility with AI and automation, and empower managers with insights.
ITOM
Gain uptime and drive business value. Track service health, consolidate alerts to minimize noise, then collaborate and resolve fast.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency.
Explore integrations
Related resources
See how leading brands around the world have succeeded with Freshservice for IT.
Whitepaper: Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Freshservice ITSM Benchmark Report
Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Alexander Wünsch, Chief Financial Officer, Porsche eBike Performance
Freshservice's AI capabilities are the backbone of our IT operations.
Bryan Balk, ICT specialist, Keesing Media Group
We recently started using the AI within Freshservice.…Summarization does a fantastic job.
Unlock IT staff productivity with Freddy AI Copilot
Following a successful beta in 2023, Freddy AI Copilot has been improved with user feedback, and is now live.
AI helps you boost productivity, not complexity. Try it today.
14 days. No credit card required. No strings attached.