Elevate IT Management, improve service efficiency
Democratize AI for everyone who drives your service teams—deliver personalized employee assistance, enable agents to focus on high-value tasks, and empower leaders with actionable insights.Resolve employees' issues faster with AI, using human-like conversations in 40+ languages on channels like Slack, Microsoft Teams, Microsoft 365 Copilot, and your service portals. Reduce wait times and drive employee productivity.
Explore Freddy AI AgentPeople-first AI to future-proof your business
Freshworks people-first AI enables exceptional employee experiences, enhancing human potential while eliminating friction.
Uncomplicated
Built natively into your service desk with pre-equipped domain knowledge, Freddy AI delivers powerful capabilities without requiring complex configurations or AI expertise.
Human-centric
Developed with bespoke solutions for every stakeholder, Freddy AI is tailored to the unique needs of employees, service teams, and business leaders – benefiting every part of your support ecosystem.
Personalized
Trained on domain context for IT and Non IT domains and tuned to your unique processes, Freddy AI understands your specific business context to deliver tailored assistance and insights.
Empowering
Purpose-built for human impact, Freddy AI makes complex tasks feel effortless—turning repetitive work into opportunities for creativity, growth, and exceptional service.
Secure
From architecture to interaction, the Freddy AI Trust framework helps ensure our AI is secure, responsible, and trusted to act and scale safely across your organization.
Drive rapid ROI with uncomplicated AI
Skip the learning curve with pre-equipped domain knowledge and native integration. Ensure immediate impact while maintaining enterprise-grade security.
66%
Of incoming tickets deflected by Freddy AI Agents41%
Faster First Response Time with Freddy AI Copilot66%
Freddy AI Agent users see a reduction in agent workload77%
Decrease in average resolution time with Freddy AI CopilotExplore Freddy AI in action
Conversational AI Agent for 24/7 Employee Support
Freddy AI Agent delivers instant, human-like assistance through Microsoft Teams, Slack, Microsoft 365 Copilot, and Service Portals. Employees get 24/7 assistance in 40+ languages with no forms to fill—just natural conversations that help resolve issues quickly and boost satisfaction.
AI-Powered Reply Suggestions for Faster First Contact Resolution
Freddy AI Copilot analyzes ticket context to generate relevant, personalized responses that agents can use with one click. This reduces your response times while maintaining consistent service quality across your team.
Precision routing powered by agent skill (now available in Early Access)
Freddy AI uses skill-based routing to determine and assign the right agent for each ticket. By analyzing ticket context and matching it with agent expertise, Freddy AI reduces misroutes and manual guesswork.
Lightning summarization, faster support
Freddy AI Copilot instantly transforms lengthy ticket threads into clear, actionable summaries. Agents understand issues at a glance, reducing resolution and handling times and eliminating time spent reading extensive conversation histories.
Smart suggestions accelerate ticket processing
Freddy AI Copilot identifies related historical tickets and automatically recommends appropriate field values for faster categorization. This smart assistance accelerates ticket processing, reduces errors, and ensures consistent data quality across your service desk.
Unlock proactive, data-driven insights with Freddy AI
Freddy AI Insights monitors your service desk to detect issues early, uncover causes, and deliver instant analytics through simple conversation—empowering smarter, faster decisions.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Join 75,000+ companies uncomplicating their IT service & support
View all customer stories
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.
Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
Your AI implementation guide
Explore resources to help you get the most out of AI-powered IT service management.
AI + ITSM: A practical guide
Learn how AI is helping IT teams automate, scale, and deliver more value across the organization.
2024 AI workplace report
Discover how AI adoption at work is driving measurable payoffs across different business functions.
Freddy AI: Solution Overview
Get a quick snapshot of Freddy AI’s capabilities and benefits. Perfect to share with your team.
Freddy AI Immersive Demo 2025
Take a tour of Freddy AI and discover the future of AI-powered support.Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.