Advanced ITAM made easier

Optimize costs, minimize issues, and automate service operations. From asset lifecycle to cloud apps, from an auto-updating CMDB to dependency mapping, manage your IT assets more efficiently with one seamless solution enhanced with AI.

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Trusted by 72,000+ businesses worldwide

Features
Why Freshservice
Pricing
Customers

Everything you need to take control of your IT assets

Inventory ManagementCMDBAsset Auto-discoveryAsset Life cycle Management

Inventory Management

Ensure operational continuity with full visibility into the IT & non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Track IT assets efficiently and enhance your service delivery

Workflow Automator

Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts.

Reporting & Analytics

Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Contract management

Plan license purchases and detect contract infringements proactively with timely notifications. Speed up contract renewals easily by leveraging automated approval workflows

Additional features you’ll love in Freshservice

Freshservice integrates with Azure AD, Jamf, Microsoft Intune, and many other IT apps for faster time to value and increased efficiency.

Extensible

Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform.

Patch Management

Stay on top of asset health with automated patch management using Automox.

Mobility

Scan assets on the go with the barcode scanners on the Freshservice mobile app.

FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.

The do-it-all service management platform for efficiency and value

Analytics + reportsExtensible platformEasy automationsAgent productivity

Analytics + reports

Freshservice includes built-in analytics and reporting, so for tracking productivity, workload, SLA's, and more. Custom reports and dashboards are also available, from conversational prompts.

Enterprise power, not enterprise complexity

Quick rollout

Freshservice consistently earns high user ratings for ease of setup, customization, and admin. Upgrade your service management in days or weeks, rather than months.

Straightforward pricing

Per-agent pricing with Freshservice is simple and logical, with no hidden fees. Add on only the advanced features you need to manage growth or extend to other business teams.

Fast time to value

The 2024 Freshservice Benchmark Report showed clients achieved up to 356% ROI with Freshservice, due in part to simpler rollout and migration, and lower admin costs.

The right-sized, intelligent service management solution for the modern enterprise

Products

Freshservice

Starter

For getting started

$19

/agent/month, billed annually

Try it Free

Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account

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Growth

For growing businesses across their LOBs

$49

/agent/month, billed annually

Try it Free

Everything in Starter and...

Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account

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Pro

ITSM + ITOM + Project Management for large organizations

$99

/agent/month, billed annually

Try it Free

Everything in Growth and...

Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects

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Enterprise

Service management solution for enterprises

Custom

Get a quote tailored to your needs

Everything in Pro and...

Freddy AI Agent [Beta] ServiceBot With Virtual Agent on Microsoft Teams and Slack
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account

Why wait? Try it free today!

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You're in safe hands

The Freshservice impact on our customers

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art

Robert ParkerDescartes System Group Inc.

One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents

Jamie McClennonZoopla Property Group

With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.

Jeff GaltChatham Financial

Sign up for Freshservice today

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