Value
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
Howard Rabinowitz
4 mins read
Experience
The trouble with great chatbots
Customers love the support they get from most AI chatbots—until they find out they're talking to a chatbot. How can companies solve this dilemma?
Dan Tynan
6 mins read
Experience
Winning the (nonstop) race for great customer experience
Dan Tynan
6 mins read
Success
How Freshworks passed Piracanjuba's ESM test
1 mins read
Latest
Value
AI ROI depends on people, not tech
Howard Rabinowitz
6 mins read
Value
How to fast-track AI deployment in customer experience
Todd Krieger
4 mins read
Success
The great software reset
Abe Smith
1 mins read
Company News
Life and business lessons from summiting Mount Kilimanjaro
Mika Yamamoto
1 mins read
Performance
From adoption to innovation: How business teams are working with AI
Todd Krieger
5 mins read
Life at Freshworks
Freshworks plants trees for a greener tomorrow
Sampriti Singha Roy
3 mins read
Company News
How Freshservice streamlines service management for Freshworks
Anukriti Ganesh
2 mins read
Success
Putting Freshworks customers in the spotlight
Rhea Desouza
1 mins read
Company news
Where to find Freshworks in August
Anukriti Ganesh
2 mins read
Experience
The next-gen customer support agent
Todd Krieger
3 mins read
Success
TaylorMade swings into efficiency with AI-powered IT support
Khyati Sehgal
1 mins read
Life at Freshworks
How Freshworks’ phishing expedition is paying off
Sampriti Singha Roy
3 mins read
Life at Freshworks
Abe Smith on the future of gen AI—and Freshworks
Todd Krieger
2 mins read
Design
Redesigning your organization for AI
Dan Tynan
7 mins read
Value
Surprise adopters of workplace AI
Explore The Works
Value
Maximizing value at the intersection of software, business, and people
Design
Exploring how to create simple, intuitive, people-first tools and work environments
Experience
Trends and insights about improving experience for employees, customers, and buyers
Performance
Exploring economic and strategic factors that drive business performance
Company news
News and insights from Freshworks
Life at Freshworks
Exploring Freshworks’ values, people, and culture
Research
Industry trends and insights on the future of work and business
Customer success
Exploring how customers and partners are succeeding