How partners can form an AI ‘circle of expertise’
Freshworks' Laura Padilla talks about how partners can help ease the transition of bringing AI into an organization
Laura Rich
3 min read
Breaking IT support bottlenecks to improve EX
Turning to a new ITSM helped Qualfon change the way IT operated
Kevin Lau
1 min read
Empowering women at Freshworks
Freshworks’ Women 360 employee resource group holds its first symposium in Chennai
Vishnu Prasad
2 min read
3 ways AI is redefining jobs in IT
For IT professionals, AI isn’t just another technology shift—it’s a fundamental redefinition of work itself
Dan Tynan
4 min read
Articles and Insights
Freshworks hackathon sparks 74 new product ideas
Global teams of Freshworks employees focused on innovation, process improvements, and more
Vishnu Prasad
2 min read
How AI agents will make smart decisions
In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.
Dan Tynan
7 min read
AI’s ‘double payoff’ is emerging in retail
Retail industry analyst Bryan Gildenberg sees AI adoption dually supporting better IT service and customer support
Howard Rabinowitz
2 min read
How Freshworks wins with Freshservice
A new whitepaper series details how Freshworks employees serve as ‘customer zero’
1 min read
Venki Subramanian: What defines success in AI-powered CX
Fresh insight from Freshworks’ new SVP of product management for CX
Jeff Davis
3 min read
6-month merger update
A message from Freshworks' CEO
Dennis Woodside
3 min read
Freshservice gets an ITAM boost with Device42
Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud
Venkat Balasubramanian
3 min read
How AI-powered service is making retailers smile
Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too
Laura Rich
4 min read