Gunashree G on March 7, 2019. 6 min read How ITIL Framework Enhances IT Services Introduction In most organizations, a service, in its simplest definition, is a set of actions that ...
Praveen Ramesh on April 24, 2018. 6 min read Is ITIL certification worth your time and effort? All of us have aspired to have some sort of technical certification to enhance our career. According...
Padma Sankar on March 6, 2018. 5 min read Change & Release Management – It’... New implementations are inevitable for any business to grow. It is important to complete ...
Padma Sankar on February 16, 2018. 3 min read Back to Basics – ITIL Change Management Proc... Digital transformation is a high priority activity for most IT leaders now. Businesses undergo simil...
Karthik Sathuragiri on October 26, 2017. 2 min read What Problem Does ITIL Actually Solve For Companie... For more than 95% of companies, there is no competitive advantage to be gained by innovating their I...
Roopesh Balakrishna on May 26, 2017. 3 min read Managing SLA and Customer Expectation – Part... ITIL defines service-level agreement (SLA) as an official commitment that prevails between a service...
Stephen Mann on November 1, 2016. 4 min read ITIL Alternatives: Why is There so Little Uptake o... If you attend IT service management (ITSM) industry conferences – such as FUSION in the US or itSM...
Sajeesh Sahadevan on October 21, 2016. 4 min read Why it’s Wrong to Compare CMDB and Asset Man... Managing IT assets is a major part of IT Service Management. And for good reason – all IT services...
Narain Muralidharan on September 29, 2016. 4 min read Incident Management Best Practices Incidents are unplanned interruptions to an IT service or a reduction in the quality of an IT servic...
