AI for enterprise service management
Raise everyone’s game with AI agents for employees, AI copilots for agents, and operational insights for leaders. Freddy AI for enterprise service management makes great employee experiences easy.
AI superpowers for all your teams
Better service delivery, productivity, and decision-making at scale. Equip HR, Legal, Finance, and other teams with AI for exceptional outcomes.
Empower employees to help themselves
Let easy-to-launch, no-code AI agents resolve requests 24/7 on all your channels. AI agents learn from your knowledge sources, can follow a conversation, and hand off to a human agent as needed. With Freddy AI Agent, employees get answers fast and teams get fewer tickets.
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Enable excellence across ESM teams
Freddy AI Copilot makes it easy to standardize services, draft articles, improve messages, automate responses, and systematize processes so excellence is an every-time thing, not a one-time thing.
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Gather insights, drive performance
Freddy AI Insights with gen AI identifies and auto-generates insights fast. Need a report? Just ask. Conversational prompts deliver recommendations for performance-boosting, data-driven next steps.
New benchmarks, powered by Freddy AI
More speed and efficiency
Automate, streamline, organize, and get more done—faster and easier. Is there any part of your organization that wouldn’t love that?
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
Related resources
See how Freshservice’s generative AI capabilities are transforming service management and employee experiences.
Aggies get a game day boost with AI and automation
Parking to planning, Texas A&M scales support for 150,000 football fans with Freshservice.
Carrefour streamlines ESM with Freshservice
Belgium’s mega-retailer opened up a world of automation for big gains in productivity.
Forrester Total Economic ImpactTM study
The leading IT analyst firm shows 356% ROI from Freshservice in this research study.
AI that boosts productivity, not complexity. Try it free.
14 days. No credit card required. No strings attached.