EMPOWER TEAMS AND EMPLOYEES

Enterprise service management

Bring all the departments that deliver employee services together in one place for maximum efficiency, easy collaboration, and better employee experiences. ESM for the win.

Try it freeBook a demo
STANDARDIZE SERVICES WITH ESM

Make service excellence the norm

Set your service standards, then extend them across every service department. Adjust access control and visibility to meet each team’s needs.

SECURE, SEGMENTED WORKSPACES

Privacy and compliance, perfected

Manage a multi-department service desk on a single Freshservice instance with complete data segregation, privacy, and administrative autonomy. Ensure department-specific data is isolated with dedicated workspaces while maintaining full visibility and fine-grained control over access.

TRANSPARENT PRICING

Savings at scale

Streamline services for any department or every department, including Legal, HR, Finance, Operations, Maintenance, and others. Pay only for what you use; scale as needed. At $39 per agent per month, this is ESM efficiency to fit any budget.

CENTRALIZED DOCUMENT MANAGEMENT

Everything in one place

Gen AI helps you centralize and standardize document requests, creation, and management. Auto-generation for common document needs and templates saves time and effort. It all adds up to better service for employees and teams that can work smarter, not harder.

Optimize your spend. Raise your game.

Less rote work. Better, faster service. Lower total cost of ownership. That’s business value in your ESM solution.

Seamless platformBuilt-in AIEasy automations

One unified tool set

One platform powers all your teams, with less complexity, lower cost, and widespread benefits for teams and employees.

Related resources

See how Freshservice’s all-in-one capabilities are transforming service management for enterprise service teams—and employees.

FRESHSERVICE FOR BUSINESS TEAMS

Extend ESM capabilities. Try it free.

14 days. No credit card required. No strings attached.

Start free trialGet a demo