Enterprise service management
Bring all the departments that deliver employee services together in one place for maximum efficiency, easy collaboration, and better employee experiences. ESM for the win.
Make service excellence the norm
Set your service standards, then extend them across every service department. Adjust access control and visibility to meet each team’s needs.
Privacy and compliance, perfected
Manage a multi-department service desk on a single Freshservice instance with complete data segregation, privacy, and administrative autonomy. Ensure department-specific data is isolated with dedicated workspaces while maintaining full visibility and fine-grained control over access.
Savings at scale
Streamline services for any department or every department, including Legal, HR, Finance, Operations, Maintenance, and others. Pay only for what you use; scale as needed. At $39 per agent per month, this is ESM efficiency to fit any budget.
Everything in one place
Gen AI helps you centralize and standardize document requests, creation, and management. Auto-generation for common document needs and templates saves time and effort. It all adds up to better service for employees and teams that can work smarter, not harder.
Optimize your spend. Raise your game.
Less rote work. Better, faster service. Lower total cost of ownership. That’s business value in your ESM solution.
One unified tool set
One platform powers all your teams, with less complexity, lower cost, and widespread benefits for teams and employees.
One enterprise. One solution.
One unified solution brings all your teams and the channels they use together in one place. Goodbye, siloed inefficiency. Hello, gloriously streamlined enterprise-wide service management.
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
Related resources
See how Freshservice’s all-in-one capabilities are transforming service management for enterprise service teams—and employees.
The definitive guide to ESM
How to unify service delivery functions across the enterprise for big gains in efficiency.
One-stop shopping for employee services
Databricks transformed support with a unified hub for all employee needs—and earned 96% CSAT.
Druva brings support teams together with Freshservice
The data company streamlines support and enables collaboration for IT, Legal, HR, and other teams.
Extend ESM capabilities. Try it free.
14 days. No credit card required. No strings attached.