HR service delivery
Freshservice simplifies workflows and streamlines processes—so HR teams spend less time chasing details and more time adding value. And employees get a better experience.
All your HR tools, working together
Freshservice unifies tools like BambooHR, Workday, Microsoft Teams, and Slack so HR teams can streamline onboarding, offboarding, payroll, benefits, and more.
Make service delivery hassle-free
Freshservice lets you build an easy-access knowledge base so employees can find what they need on their own. Create a catalog to fast-track common service requests. Use ticketing to manage interactions that require a human touch.
Give everyone an AI helper
Trained on your HR knowledge sources, conversational AI agents can handle routine queries via employees’ preferred channels 24/7. Freddy AI Copilot improves team productivity, while leaders can get AI-curated reports packed with operational insights just by asking.
Bring on the HR automation
Automate routine HR tasks such as onboarding and offboarding with ready-to-use, out-of-the-box workflows. Securely integrate with systems of record and your favorite HR tools, and create custom workflows in a snap.
Dedicated HR zones. Enterprise-grade security.
Give HR the power of modern service management: Teams work more efficiently. Employees get fast service. PII stays safe.
Collaborate in a protected environment
Secure, robustly isolated workspaces connect teams while protecting data. Compliance and privacy? Check and check.
More for HR teams to love
Our unified platform brings every team, tool, and comms channel together in one place. It’s the secret sauce for better, faster, more efficient service delivery.
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
Related resources
See how Freshservice’s all-in-one capabilities are transforming service management for enterprise service teams—and employees.
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Forrester Total Economic ImpactTM study
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