ESM modernization
IT has service management wired. What if your other departments did, too? Centralize service operations for modern, engaging employee experiences.
Modern, scalable, plays nice with others
Our unified platform works with your existing tech stack so it’s easy to modernize and scale service delivery company-wide. Hello, digital transformation.
More human. More useful.
Give all your service teams an AI assist. Freddy AI humanizes employee support, boosts productivity, and delivers actionable insights. And with always-on, conversational AI agents, employees can find what they need on their own anytime.
One solution. Many ways to work it.
Create multiple workspaces so internal teams like HR, Finance, and Legal can securely manage their data and settings in ways that work for them—all within a unified platform. Teams collaborate with ease while their workspaces stay autonomous.
Easy automation. Go with the flow.
Reimagine onboarding, offboarding, and more with workflow automations that talk to your existing tools right out of the box. Manage employee documents, enable e-signature, and generally reduce friction in day-to-day tasks. Automate more processes with a custom workflow builder.
Give your service teams an upgrade
Modern ESM centralizes access to what teams and employees need, automates routine tasks and frequent asks, and acts as a single source of truth.
Common questions, consistent answers
Build a self-service knowledge base so employees can solve problems easily on their own.
Modern capabilities for a modern world
Powerful AI copilots, autonomous AI agents, AI-generated operational insights, enterprise-grade security, omnichannel access, and a unified workspace: Freshservice delivers the future today.
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
Related resources
See how Freshservice’s all-in-one capabilities are transforming service management for enterprise service teams—and employees.
Aggies get a game day boost with AI and automation
Parking to planning, Texas A&M scales support for 150,000 football fans with Freshservice.
Carrefour streamlines ESM with Freshservice
Belgium’s mega-retailer opened up a world of automation for big gains in productivity.
The definitive guide to ESM
Learn how to unify service delivery across the enterprise for big gains in service and efficiency.
Modernize your service teams. Free.
14 days. No credit card required. No strings attached.