EXTEND DIGITAL TRANSFORMATION

ESM modernization

IT has service management wired. What if your other departments did, too? Centralize service operations for modern, engaging employee experiences.

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QUICK AND EASY INTEGRATIONS

Modern, scalable, plays nice with others

Our unified platform works with your existing tech stack so it’s easy to modernize and scale service delivery company-wide. Hello, digital transformation.

EXCEPTIONAL EX, POWERED BY FREDDY AI

More human. More useful.

Give all your service teams an AI assist. Freddy AI humanizes employee support, boosts productivity, and delivers actionable insights. And with always-on, conversational AI agents, employees can find what they need on their own anytime.

SECURE, SEGMENTED WORKSPACES

One solution. Many ways to work it.

Create multiple workspaces so internal teams like HR, Finance, and Legal can securely manage their data and settings in ways that work for them—all within a unified platform. Teams collaborate with ease while their workspaces stay autonomous.

STREAMLINED EMPLOYEE WORKFLOWS

Easy automation. Go with the flow.

Reimagine onboarding, offboarding, and more with workflow automations that talk to your existing tools right out of the box. Manage employee documents, enable e-signature, and generally reduce friction in day-to-day tasks. Automate more processes with a custom workflow builder.

Give your service teams an upgrade

Powerful AI copilots, autonomous AI agents, AI-generated operational insights, enterprise-grade security, omnichannel access, and a unified workspace: Freshservice delivers the future today.

Knowledge baseService catalogDocument center

Common questions, consistent answers

Build a self-service knowledge base so employees can solve problems easily on their own.

FRESHSERVICE FOR BUSINESS TEAMS

Modernize your service teams. Free.

14 days. No credit card required. No strings attached.

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