Omnichannel collaboration
Bring teams, tools, and comms channels together. It’s the secret sauce for faster, more efficient service operations across all business functions.
More problem-solving. Less tool-hopping.
Work more efficiently with a unified omnichannel experience. Collaborate on your favorite channels—Slack, email, MS Teams—even across departments.
Fast service on all your channels
With the ability to see and respond across all the communication channels employees commonly use, Freshservice makes it easier for agents to solve problems more efficiently. Full context across channels means rapid service is a breeze.
Everything in one place
No more siloed insights. Now you can access ticket analytics including all your channels. Get AI-generated insights on service operations to quickly identify trends and priorities that need action. Solve issues before they become a productivity bottleneck.
Wherever, whenever self-service
Help employees help themselves. Easily deploy conversational AI agents to handle routine queries via your websites and portals, Slack, or MS Teams. With AI agents trained on your knowledge sources, reliable service is always available.
More ways to collaborate. Better EX.
Automate, streamline, organize, and get more done—faster and easier. Is there any part of your organization that wouldn’t love that?
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
Related resources
See how Freshservice’s all-in-one capabilities are transforming service management for enterprise service teams—and employees.
Druva brings support teams together with Freshservice
The data company streamlines support and enables collaboration for IT, Legal, HR, and other teams.
One-stop shopping for employee services
Databricks transformed support with a unified hub for all employee needs—and earned 96% CSAT.
UPenn creates a multifunction finance hub
Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty.
Service management so good, every team will want it
14-day free trial. No credit card required. No strings attached.