Farewell, Cherwell. Hello, Freshservice.
Meet Freshservice, the easy-to-migrate, easy-to-use, AI-powered alternative to Ivanti Neurons. With Freshservice, streamline and automate ITSM: high ROI, and low TCO.
The results speak for themselves
From rollout to ROI, Freshservice ramps up fast, and pays off faster than Ivanti Neurons. Make the switch, and instead of API’s and third party workarounds, get built-in AI for employee self-service, agent productivity, and operational insights.
53% deflection
Of tickets possible for teams using Freshservice built-in AI AI agents.
$2.1M savings
Projected for IT teams over three years with AI assistance.
9 months faster ROI
For Freshservice versus Ivanti Neuron (16 months vs. 25).
3 months faster go-live
According to G2 Implementation Index, two months versus five.
Deflect half your tickets with built-in AI
No code, no problem—but “yes” on faster time to value. With Freshservice, get secure AI, and automation without third-party integrations. Conversational chatbots speed up self-service, AI assist boosts agent output and personalizes results, and built-in reports empower leaders.
Lower TCO, and long-term sustainability
Choose your plan, choose your add-ons, and get to solving with the easy-to-launch and maintain ITSM tool that deletes needless complexity. And skip the consultants and scale easily with no-code automations, built-in reports, and automatics no-cost upgrades.
Implement at record speed
Ready, set, solve! Complete your migration in just two months on average, and ramp up quickly with drag-and-drop workflows and an intuitive UI. Freshservice is ready to grow with you, with key integrations at the ready and 1,200+ apps in the marketplace.
Freshservice vs. Ivanti
Enterprise-grade capabilities without the enterprise-grade complexity. Logical, easy-to-use interface. Built-in AI. Support you can count on. That’s the Freshservice advantage.
Freshservice | Ivanti | |
|---|---|---|
Faster Time to Value | ✅ | ❌ |
Intuitive, easy-to-use interface | ✅ | ❌ |
Lower TCO | ✅ | ❌ |
Built-in AI | ✅ | ❌ |
Unified extensible solution | ✅ | ❌ |
Recommended by leading industry experts
We had a large, complex solution (Ivanti), and we could not get reporting and analytics on our own; had to be dependent on their team. It was clunky, and Freshservice helped us with the digital transformation.
Freshservice compared to other ITSM tools
There’s no comparison: Freshservice ramps up fast and pays off faster than other solutions. Plus, our built-in AI empowers employees, boosts agent efficiency, and delivers actionable insights.
Freshservice vs. Ivanti Neurons: All you need to know
Why is Ivanti ending product support for Cherwell Service Management (CSM)?
Ivanti acquired Cherwell in 2021, and has decided to discontinue support for the product. Customers who wish to stay will be forced to migrate to Ivanti Neurons.
When should I migrate from Cherwell to another platform to minimize impact?
For the typical enterprise, ITSM tool rollout is a multiple-month process. Rolling out Ivanti Neurons takes an average of five months; Freshservice takes an average of two months, so advance planning is recommended.
We are looking to migrate to a cloud-based ITSM solution. Is Freshservice available in the cloud?
Yes, Freshservice is cloud-based and serves many global clients including Bridgestone, TaylorMade, Databricks, and more. Freshworks operates data centers globally, ensuring data residency compliance and consistent performance for customers worldwide.
Clean UI, built-in AI, big ROI. Try it, free.
14 days. No credit card required. No strings attached.