Looking for a HaloITSM alternative?
See why thousands of organizations choose Freshservice to modernize service management, boost productivity and achieve quick returns with a single platform for IT
Five reasons to choose Freshservice over HaloITSM
Mature, Fully-featured ITSM, and Project Management Solution
HaloITSM does barely enough to check the boxes for service management and asset management capabilities. They don’t do a great job at providing depth for handling complex/mature use cases. Customers have reported a lack of depth in:
Reporting
IT Project Management capabilities
Out-of-the-box AI Capabilities
Safeguard SLAs with Freddy AI agent keeping a tab on ticket escalations and analyzing customer responses
Triage tickets faster & maximize agent productivity with AI powered ticket field suggested to improvise first response time and ML based response suggested reduces resolution time
Delight your employees with AI powered VA pre trained on ITSM & ESM use cases to respond and resolve issues via Slack on MS Teams
Out-of -the-box ITOM capabilities with breadth of integrations
Single view across IT services and operations with ITSM and ITOM on one platform.
Over 200 marketplace apps to help you work smarter and be more productive.
Rapid time to value and ease of implementation
Ready-to-go, Easy-to-use, Rapid TTV
Codeless configuration
Easy integrations and expert onboarding
Achieve 308% ROI, with an implementation time and payback period of less than 3 months
Recognized by leading analyst firms, consultants, and customers
Rated the best IT Service Management tool on G2 Crowd 2022
Winner of the Gartner Peer Insights Customer Choice Award 2019
Interested in evaluating Freshservice?
Check out our 100% transparent pricing plans
The Freshservice impact on our customers
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.
If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.
Transparent, partner-like engagement model
Stellar Onboarding and Implementation
Round the clock technical support
Dedicated Customer Success Managers
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