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Five reasons to choose Freshservice over HaloITSM

Reason 1

Mature, Fully-featured ITSM, and Project Management Solution

HaloITSM does barely enough to check the boxes for service management and asset management capabilities. They don’t do a great job at providing depth for handling complex/mature use cases. Customers have reported a lack of depth in:

Reporting
IT Project Management capabilities

REASON 2

Out-of-the-box AI Capabilities

Safeguard SLAs with Freddy AI agent keeping a tab on ticket escalations and analyzing customer responses
Triage tickets faster & maximize agent productivity with AI powered ticket field suggested to improvise first response time and ML based response suggested reduces resolution time
Delight your employees with AI powered VA pre trained on ITSM & ESM use cases to respond and resolve issues via Slack on MS Teams

Reason 3

Out-of -the-box ITOM capabilities with breadth of integrations

Single view across IT services and operations with ITSM and ITOM on one platform.
Over 200 marketplace apps to help you work smarter and be more productive.

Reason 4

Rapid time to value and ease of implementation

Ready-to-go, Easy-to-use, Rapid TTV
Codeless configuration
Easy integrations and expert onboarding
Achieve 308% ROI, with an implementation time and payback period of less than 3 months

Find your ROI with Freshservice

Reason 5

Recognized by leading analyst firms, consultants, and customers

Rated the best IT Service Management tool on G2 Crowd 2022
Winner of the Gartner Peer Insights Customer Choice Award 2019

Interested in evaluating Freshservice? Check out our 100% transparent pricing plans

The Freshservice impact on our customers

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”

Adam Le Feuvre

Project Manager

M&C Saatchi

Industry

Advertising

Usage

IT, HR, Facilities

Self-service use

300%

“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”

Tom Peach-Geraghty

Head of IT Operations

Unidays

Industry

E-commerce

Usage

HR, DevOps, IT

Customer Satisfaction

99%

“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”

Benjamin Muratet

VP RevTech and Distribution

Radisson Hotels

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell

IT Service Director

Cordant

Industry

Human Resources

Usage

Customer Satisfaction

96%

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”