Find out why Sony Music, Panasonic, Stitch Fix, and A&E chose Freshworks

Yes! While many customers completely replace ServiceNow with Freshservice, we also see lots of customers implementing Freshservice for ITSM practices when they feel ServiceNow isn't adequately serving their needs. For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Freshservice for IT operations and project management. You may also want to take advantage of how easily and quickly you can spin up new service desks in Freshservice to provide business teams such as HR, Facilities, Legal, etc; with their own service delivery portals, workflows, and queues. There are many use cases that make Freshservice the best choice for organizations and teams who aren't ready to say goodbye to ServiceNow.

No, Freshservice can be extended to non-IT teams such as Facilities, Finance, Legal, HR etc, and all such business teams as you purchase any of our plans without the need to pay for additional modules for your non-IT teams.

Enterprise readiness does not have to mean complexity. Freshservice customers include American Express, Elsevier, Aramex, Mahindra who are enterprise-grade. Besides a lot of our customers have scaled from a few dozen agents to hundreds of agents. Our customers have been heavily reliant on our self serve AI assisted AI agent which now is powered with Gen-AI to humanize conversations, and co-assist an agent, and provide powerful Insights.

The Freshworks Marketplace complements your ITSM experience with over 1200 applications. Some commonly used integrations are with Microsoft , AWS , Google suites. Over 90% of the applications are free. We also have provisions for custom application development and close to 3500 private applications have been created by our customers for their needs.