Trusted by 40,000 customers

5 reasons to choose Freshservice over SolarWinds

Powerful automation

Create workflow automation, with a simple drag-and-drop interface, across tickets, change, release, problem and asset management modules.

Robust asset management

Get end-to-end asset lifecycle management with asset discovery, asset automation and product catalog solution.

Rich reporting and analytics

Build intuitive service desk reports from our analytics module or choose from any pre-defined template.

Customizable support portal

Completely redesign your end-user support portal to reflect your brand values and boost self-service adoption.

Advanced AI features

Leverage our Freddy platform and enable AI features like Field Suggester and Thank You Detector to boost agent productivity.  

See why analysts and practitioners prefer Freshservice

Forrester TEI Study Testimonial for Freshservice Forrester TEI Study Testimonial for Freshservice

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Why Freshservice is the best SolarWinds alternative

Freshservice dashboard Freshservice dashboard
Freshservice apps marketplace Freshservice apps marketplace
Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Project management in Freshservice Project management in Freshservice

Why Freshservice is the best SolarWinds alternative

Intuitive UI

With a simple, clear and aesthetically pleasing UI, start using Freshservice with minimal or no training at all.

Freshservice dashboard Freshservice dashboard
Seamless integration

Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.

Freshservice apps marketplace Freshservice apps marketplace
Improved self-service

Provide your employees with e-commerce like shopping experience to place service requests.

Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Native task and project management

Manage tasks and set up calendars across ITIL modules with our new-gen project management module.

Project management in Freshservice Project management in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

Here’s what people who have chosen us as a SolarWinds alternative had to say