Freshservice is your answer to a better TOPdesk alternative

Flip the switch to a cloud-based IT service management solution.

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Switch to a right-sized IT service management solution today

Freshservice is an agile IT Service Management (ITSM) software that caters to businesses of all sizes, from startups to enterprises. Our right-sized solution powered by AI capabilities improves your ITSM efficiency. Our transparent pricing and pay-as-you-go model enables you to scale based on your service desk maturity level and cut down on the total cost of ownership (TCO).

Whether it’s the intuitive UI or its accessibility across other applications, Freshservice leverages innovation to simplify the service environment. No matter your organization's size, Freshservice helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration.

Trusted by 72,000+ businesses worldwide

5 reasons to choose Freshservice over TOPdesk

Functional form building

Effortlessly create simple and complex forms, customize them and add additional fields across all ITIL modules.

Intuitive UI

With a simple, clear and aesthetically pleasing UI, you can start using Freshservice with minimal or no training at all.

Actionable reporting and analytics

Build intuitive reports from our analytics module or choose from any predefined template.

Proactive customer support

With Freshservice, you are guaranteed award-winning customer support from implementation till you are a customer for life.

Better global search algorithm

The Freshservice search function allows you to identify requests across various IT service desk modules.

Recommended by leading industry experts

Why Freshservice is the best TOPdesk alternative

Seamless integrationPowerful automationsImproved self-serviceNative task and project management

Seamless integration

Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.

Here’s what people who have chosen us as a TOPdesk alternative had to say

“Freshservice is smooth, fresh and new – it is all you need in an ITSM solution”

Pieter ThewisDirector of IT Operations

If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.

Adam Le FeuvreProject Manager

We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.

Tom Peach-GeraghtyHead of IT Ops

Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.

Prasad RamakrishnanCIO

I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.

Craig BellIT Service Director

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