Device42’s partnership enables high-precision service management with advanced asset discovery
Technology is now everywhere. All enterprises have to step up and be tech-savvy not merely for a competitive edge, but as a mandate to be a part of the digital-first league, the majority today. As a result, IT infrastructure has become one of the fundamental building blocks of all enterprises to enable a modern, 21st-century experience that is “Always on”.
Hence the need of the hour is evident: proactively protecting your IT infrastructure from downtimes, outages, and security risks to keep up the business continuity of your digital-first enterprises. This requires razor-sharp visibility into your infrastructure, that’s also democratized for all your services and operations management teams for risk-free service delivery.
The Device42 integration with Freshservice enables you with just that: An enterprise-grade discovery solution to power advanced asset management, rapid resolution of critical issues, and accurate change planning. Build accuracy into your service management processes and break siloes by enabling a bedrock of real-time asset information available in a unified environment, always.
Seeing is pre-empting downtime cost
Every minute of downtime costs businesses today. A whopping $525,000 per hour* is the average increase in downtime cost due to unplanned outages caused by hardware and software failures. Therefore, the more digital-first you are, the more complex your infrastructure is, and 360° visibility into your infrastructure becomes critical to your business continuity.
*This is calculated by using the average cost of downtime of $300,000/ hour along with the 35% increase per minute in downtime costs due to unplanned outages. 50% of these costs are now attributed to per minute unplanned outage costs due to hardware and software failures.
Do you see it all?
It’s simple, you can’t fix what you can’t see. Lack of visibility into the various resources hosted as your infrastructure or managing this information decoupled from your service management solution results in erroneous, siloed processes. The result? Disrupted business due to chaotic service delivery. 
Unveiling the big picture
The first step toward unveiling this big picture is a powerful discovery solution that enables:
- Deep discovery to bring visibility into all your on-premise and cloud resources
- Meaningful discovery by discovering relationships and dependencies
- Automatic and continuous discovery to build an auto-updating source of truth
See clearly, Resolve confidently
It’s not just about discovery but about bringing this visibility into service management processes for rapid, accurate service delivery.
With the Freshservice-Device42 integration, build an advanced CMDB with automatic, continuous, and meaningful discovery of complex infrastructure and their relationships for high-precision service management and delivery.
Advanced discovery and dependency mapping with Device42
For complete visibility into your complex infrastructure, use Device42’s automated, continuous discovery and dependency mapping to see the big picture right within Freshservice.
With Device42, you can:
Cover all bases: Comprehensive coverage covering the length and breadth of your infrastructure resources, including physical, virtual, and cloud infrastructure components; Legacy operating systems and software licenses along with End of Life (EOL) and warranty tracking.
See the bigger picture: Understand the entire picture when you fix critical incidents and plan changes with dependency mapping, service mapping, and affinity groups.
Stay updated always: Build an auto-updating, single source of truth about your infrastructure with daily sync, instant data refresh using manual sync, and automated dependency mapping.
High-precision service management and service delivery in Freshservice
Pipe real-time information about your infrastructure and their relationships into Freshservice to run service management processes that can keep your businesses ‘Always on’.
Advanced ITAM for asset discovery and governance: Leverage a cloud-focused, right-sized, and modern ITAM solution to manage your asset’s lifecycle, to enhance IT governance, and to reduce IT costs. Improve governance by empowering asset managers with scalable automation and innovative analytics.
Assess business impact accurately for efficient change rollouts: Plan your change rollouts efficiently with complete visibility into dependent assets and services to assess the business impact of change. Enable smart change deployments with change collision detection, automate change lifecycle tasks, and streamline change planning with CAB huddle and change calendars.
Reduce downtime with high-precision root cause analysis: Enable your operations teams to rapidly perform root cause analysis and resolve critical issues with 360-degree visibility into the impacted assets and their dependent services. Resolve confidently with visibility into associated incidents and integrated change deployments.
Ensuring business continuity is never a siloed win and involves multiple teams and processes coming together. With Freshservice-Device42 integration, bring complete infrastructure visibility at your service management teams’ disposal for a risk-free expressway to resolve outages and to plan downtimes at ease.
About the Partnership
Freshworks has deepened its strategic partnership with Device42, the market leader in asset management, to give Freshservice customers enterprise-grade asset management for enhanced business continuity. The partnership’s unified solution enables enterprises to improve business continuity with comprehensive IT infrastructure visibility for faster, risk-free service delivery.
The expanded relationship allows Freshservice customers to purchase Device42 licenses directly from Freshworks. Device42 has also invested in a new integration and technical training of Freshworks sales and support.
