New-gen project management for modern IT teams
Information Technology Infrastructure Library (ITIL) modules mesh with project management processes to accelerate and improve ITSM, transforming IT from cost center to revenue driver.
Fewer silos. More efficiencies. Better planning.
Bring asset management, projects, and service desk together. Track progress with built-in dashboards and use agile, hybrid, or waterfall modes.
More capabilities, faster rollout
IT teams can use out-of-the-box capabilities to manage software development activities such as roadmap, backlog sprints, version control, bug tracking, and test management. The result? Easier collaboration, better visibility, and smoother launches.
Agile, waterfall, or hybrid
No two teams or projects are alike, which is why Freshservice is built with the flexibility to run and manage different types of business and software projects in waterfall, hybrid, or agile methodology.
Clean UI + clear dashboards = efficiency you can track
Save time, improve communications, and set priorities with Freshservice’s intuitive UI and data-rich views. Gantt, kanban, task list, and group views help visualize project data and execution and keep stakeholders informed.
Keep project management on point with analytics
Freshservice enables smarter, data-driven decision-making. Project analytics offer consolidated views of projects, tasks, and time entries. Teams build reports and customize as necessary with flexibility to pick and track metrics with minimal effort.
Gen AI for automated test-case generation
Freshservice eliminates the need for manual test-case writing, which accelerates QA and testing for software development teams. AI-powered management modules help ship quality software and generate efficient test cases.
Additional project management features
Freshservice includes project operations features to suit IT teams of any scale. They also offer the ability to extend service operations company-wide.
Custom project templates
Freshservice’s prebuilt processes, forms, workflows, and automated project timelines speed up project rollouts.
Project time entries
Project members can log time spent on tasks, ensuring visibility for project managers and agents.
Project management beyond IT
Project access extends beyond IT to business stakeholders such as finance, facilities, and HR to foster collaboration.
Easy project automation
Service desk triggers and workflow automations create projects from tickets, changes, problems, or releases.
Workload management
Monitor and manage resourcing with an overview of work assigned. Track resource availability to plan and prioritize work. Balance workloads and ensure completion.
“We went from a relatively managed solution with three processes to a fully managed, nine-process, fully blown enterprise service management in less than 18 months.”
Deliver consistent business results with Freshservice
14 days. No credit card required. No strings attached.