Extend Service Management beyond IT with Workspaces
Empower IT and business teams to co-exist on a single service management platform without compromising on security and autonomy
Unify services and elevate employee experience
IT admins can now create multiple workspaces for internal teams within a single freshservice account, enabling business teams like HR, Finance, and Facilities to securely manage their data and settings to offer employee services seamlessly
Bring autonomy to workspace administration
Decentralize the admin section by setting up configurations like SLAs, workflows and email notifications within each department’s workspace. Delegate workspace admins to seamlessly manage their respective team’s service delivery while IT manages the global administration of the service desk.
Onboard business teams instantly
Get a headstart with a wide range of departmental workspace templates, save time and effort in setting up the workspace and go live faster.
Restrict workspaces with sensitive data
Ensure effective segregation of department-specific data at a workspace level, gain granular-level visibility over workspace access, and restrict non-workspace members, including account admins, from accessing workspaces with sensitive information.
Unify employee support experience
Simplify access to employee services with a unified support portal to raise issues or request services across IT, HR, Facilities and other departments. Make cross-departmental collaboration seamless with a single service management solution and resolve employee requests faster.
IT and business - Better Together
Consumer-grade employee experience
Enhanced ROI and visibility
Integrated service delivery
The Best of brands brag about us
We’ve had good feedback from different departments. Beyond the departments we added as part of the launch, Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.
Today, the helpdesk is used by 650 agents across over 45 teams at Shopify. That includes our AV, broadcast, culinary, facilities, finance, knowledge management, internal communications team, procurement, UX, recruitment teams, and even our HR talent support operations teams.
The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.
Elevate employee experience with Freshservice for Business Teams
Try freshservice for free, ask for a personalized demo, or chat with us. Your journey to be future-ready is a click away.