Out-of-the-box setup

Ready to use from day one

Enable effective self-service using a AI agent that is ready to handle your tickets from day 1. With ready-to-use conversational intelligence, set up a rebranded AI agent for your enterprise the no-code way. 

Anytime, anywhere support

Conversational support where work happens

Empower employees with 24*7 chat support on Microsoft Teams and Slack by integrating with your knowledge base and service catalog for instant responses. Make your service experience truly agentless by pairing AI agent with Workflow Automation and Orchestration center.

Personalized assistance

Frictionless, humanized conversations using Generative AI 

Elevate your service experience with actionable, two-way dialogue to support employee issues - in the employee’s language of choice. Bypass traditional experiences powered by forms and tickets with AI agent’s truly conversational experiences.

Efficient deflection

Instant support, improved self-service

Provide immediate assistance and efficiently handle high-volume queries on public forums within Slack and MS Teams. Free-up agents' time for high-value work by using a AI agent to auto-address common questions and to promote self-service.

Fuel Business Growth with Freddy AI

46.10%

Tickets deflected

when organizations use Freddy-AI-powered AI agents

Freshservice Benchmark Report

$2.1M

Projected savings in 3 years

By improving agent productivity with Freddy-AI-powered AI agent

Forrester TEI™ study