Top IT quotes

The only constant in the technology industry is change.

The 4 Ps for Change and Release: Planning Prevents Poor Performance.

Any sufficiently advanced bug is indistinguishable from a feature.

IT is ever-changing and there is the need to evolve in order to stay relevant.

A Release is like a boat. 80% of the holes plugged is not good enough.

Try harder next time…is not a problem management method mentioned in ITIL.

Technology itself is neither good or bad. People are good or bad.

ITSM delivery is all about helping people and thats why its important to keep the human touch intact.

Simplicity is the ultimate sophistication.

IT is not just another department in an organization. Its pervasive, like electricity.

The Change manager is like the air traffic controller of the production environment.

A fool with a tool is still a fool. Always have a goal, a plan & the tool as the enabler.

The best customer service is when end users dont need to reach out to the help desk.

The SLA explains the service. It does not predict the performance of that service. Explanation does not mean prediction.

The simplest way to increase availability is to focus on Incident Management and Change Management.

Quality in a service or product is not what you put into it. Its what the client or customer gets out of it.

The foundation of good help desk support is the ability to organize your workload, prioritize tickets, and monitor ticket management.

The value of networking. It is very important (in IT). There are so many resources out there that you can connect with for the latest updates, tips and tricks.

IT Security is a form of Problem Management. It looks to proactively prevent Incidents.

Getting information off the Internet is like taking a drink from a fire hydrant.

When working for IT Security, you are only one Incident away from being the most important group in IT.

If people resist Root Cause Analysis, ask what they will do to prevent it in the future.

Not all improvement ideas are good ones. Process and governance is needed to allow bad ideas to die and good ideas to flourish.

If you want a 2-3% efficiency improvement in IT service management, work harder. If you want a 30-50% efficiency improvement, adopt Lean.

Any improvements made anywhere except the bottleneck are an illusion.

ITSM is full of verschlimmbesserung – supposed improvements that make things worse. Correct this by adopting better change management principles and aligning all initiatives to a shared goal – exceptional customer experience.

In our company, we all have 2 jobs: 1) to do our job and 2) to improve it

It is better to have a frustrated person who complains than someone who no longer cares about the system in place.