Smart Incident Management Tool to increase agent productivity

Assign, prioritize and track tickets effortlessly for quick resolution

Trusted by 72,000+ businesses worldwide

With Freshservice, streamline incident management anytime, anywhere.

Ticketing DashboardDetailed Ticket ViewTicketing Rules

Ticketing Dashboard

Filter tickets by incidents and service requests, as well as its properties, and due date. Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Additional features you’ll love in Freshservice

Seamless collaboration

Manage and track all your tickets in a single view from anywhere

Mobility

Monitor real-time changes in ticket status with the Freshservice mobile app

Extensible

Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform

Recommended by leading industry experts

Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Experience success with Freshservice!

On time go-live

On time go-live Smooth transition for accelerated product adoption.

Realize ROI from Day 1

Effective onboarding with real-time training

No cost support

A 24/7 consultative approach rather than a transactional support
Customer serviceIT serviceCRM

Products

Freshservice

Freshservice

Starter

For getting started

$19

/agent/month, billed annually

Try it Free

  • Workspaces

  • Incident Management

  • Knowledge Base

  • Self Service Portal

  • Workflow Automator

  • Orchestration

  • ServiceBot on Microsoft Teams and Slack

  • Access Controls

  • Analytics Starter

  • Multiple Portal Languages

  • Custom SSL

  • Marketplace Apps

  • Mobile Apps

  • 1000 Orchestration transactions/mo/account

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Growth

For growing businesses across their LOBs

$49

/agent/month, billed annually

Try it Free

Everything in Starter and...

  • Service Catalog

  • Asset Management - Includes 100 managed assets

  • Purchase Order Management

  • Employee Onboarding

  • On-call Management

  • Portal Customization

  • MSP Mode

  • Multiple SLA Management

  • Business Rules

  • Approval Workflows

  • Business Hours

  • Cloud Management

  • 2000 Orchestration transactions/mo/account

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Pro

ITSM + ITOM + Project Management for large organizations

$99

/agent/month, billed annually

Try it Free

Everything in Growth and...

  • Problem Management

  • Change Management

  • Release Management

  • Project Management

  • Software License Management

  • Contract Management

  • Major Incident Management

  • Status Page

  • Alert Management

  • Service Health Monitoring

  • Analytics Pro

  • Team Dashboards

  • IP Range Restrictions

  • 5000 Orchestration transactions/mo/account

  • Workload Management

  • Custom Objects

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Enterprise

Service management solution for enterprises

Custom

Get a quote tailored to your needs

Contact us

Everything in Pro and...

  • Freddy AI Agent

  • Sandbox

  • Audit Logs

  • 20,000 Orchestration transactions/mo/account

Why wait? Try it free today!

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You're in safe hands

The Freshservice impact on our customers

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art

Robert ParkerDescartes System Group Inc.

One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents

Jamie McClennonZoopla Property Group

With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.

Jeff GaltChatham Financial

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