Elevate service delivery with AI-powered ITSM
Boost efficiency with secure, enterprise-grade AI that enhances agent productivity, modernizes employee experience, and delivers insights—all on one powerful platform.
Real results, real impact
Drive digital transformation with unified service management to boost efficiency, turn IT from cost center to value creator, and drive continuous improvement.
AI agents for 24/7 support
Deliver fast, always-on service with a modern solution that makes support easily accessible within your employees' workflow. With built-in AI, you can automate employee self-service using personalized, contextual responses for issue resolution.
Discover, manage, and automate
Freshservice is built with the ability to rapidly integrate and drive optimization in your cloud environment. Optimize SaaS license usage automatically, build powerful workflows in minutes, and minimize the downtime of critical applications, all on one platform.
Enterprise capability, not enterprise complexity
The Freshservice advantage is an optimal balance of features and usability. Deploy ITIL-aligned processes without the need for a lengthy implementation cycle, so you can deliver value to your team quickly. Make changes on the fly and implement new processes without depending on developers and consultants.
Freshservice capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Consolidating from 10 different platforms down to a single intuitive one has not only improved employee experience, it has saved us a significant amount of money.
Related resources
Explore how Freshservice is enabling new efficiency in IT, operations, and business teams for software and hi-tech industries.
How RingCentral streamlined IT support with Freshservice
RingCentral moves 1,000+ employees from desktop to work-from-anywhere with Freshservice.
Waterstons fuels growth with Freshservice
Waterstons improves agent productivity and handles 2x ticket volume with Freshservice.
AG Barr pours efficiency into operations with Freshservice
Leading UK beverage retailer AG Barr resolves over 50% of service tickets without an agent.
Freshservice leads IT transformation for Elsevier
The healthcare analytics leader completed an ITSM upgrade for 7,500 employees in only eight weeks.
HelloFresh serves up seamless support with Freshservice
The world’s DIY meal leader boosted customer satisfaction and cut costs by rolling out Freshservice.
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