University service management, upgraded
From HR support requests to IT assets and operations, unify service management with Freshservice to elevate student, faculty, and staff experiences.
Create a one-stop-shop for campus-wide services
Modernize campus experience with AI-powered service management to enhance the student experience, streamline administrative tasks, and optimize IT operations.
Manage campus IT and non-IT processes in a single platform
Freshservice combines ITSM, ITAM, ITOM, and ESM in one platform, enabling seamless operations and ensuring campus-wide efficiency.
Track, manage, and optimize assets
Leverage Device42 for complete IT asset visibility, from data centers to the cloud, to optimize costs, minimize issues, and automate operations.
Enhance IT staff performance with automation and AI
Streamline workflows, automate routine tasks, and deliver consistent support with AI-powered solutions tailored for higher education.
Freshservice capabilities
Keep campus operations running smoothly. Automate, streamline, organize, and get more done—easier than ever before.
Freshworks revolutionized how we're providing financial support to the university. It’s been a very forward-thinking process.
Related resources
Learn how AI-powered Freshservice empowers universities to achieve their IT and employee service goals.
Texas A&M scales gameday IT support with Freshservice
From tickets to touchdowns, Texas A&M IT scales support for upward of 150,000 visitors.
AI improves ITSM for University of Aberdeen
Ditching its legacy system for Freshservice and Freddy AI, the university sees improvements in ticket capacity, ticket resolution, and IT delivery.
From accreditation risk to 91% SLA compliance
Cloud-based Freshservice helped 100-year-old D’Youville University thrive in the post-pandemic age.
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