FRESHSERVICE

Transform manufacturing operations with end-to-end service management

Deliver faster service for IT, OT, and other manufacturing operations. Streamline your path to Industry 4.0 with refreshingly simple IT service software.

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TRUSTED BY MANUFACTURING AGENCIES OF ALL SIZES WORLDWIDE

IT, operations, and other services—united and simplified

Freshservice is built to deliver exceptional IT experiences to improve productivity and operational efficiency in manufacturing.

356%ROI in less than six months
35%Decrease in average resolution time
45%Average resolutions by autonomous AI agents
97%Average employee satisfaction score
AUTOMATED WORKFLOWS

Enhance operational efficiency and production uptime

Freshservice streamlines workflows and automates processes across IT, OT, and manufacturing operations to reduce manual tasks and operational bottlenecks, leading to faster issue resolution, fewer errors, and optimized production efficiency.

ADVANCED ASSET MANAGEMENT

Monitor and predict asset health to minimize downtime

Advanced asset management powered by Device42 monitors equipment health, predicts failures, and schedules maintenance to minimize downtime and service disruptions. Advanced asset discovery and dependency mapping anticipates risks and resolves incidents.

UNIFIED PLATFORM

Improved collaboration for faster resolutions

Bring IT, operations, and business teams together in a single solution to improve communication and break down silos. The result? Coordinated efforts, quicker production resolutions, and a cohesive approach to managing manufacturing operations.

Freshservice capabilities

Automate, streamline, organize, and get more done—faster and easier than ever before.

Freddy AI
Deliver self-service for floor workers and customers, quicker resolutions for agents, and better insights for managers with Freddy AI.
Enterprise service management
Automate employee services beyond IT, bringing the efficiency of ITSM to all your business functions.
Omnichannel
Employees have their channels of choice, agents can see things in one view—and everyone can get more done.
Advanced asset management
Manage your IT assets more efficiently with one seamless solution enhanced with AI.
IT operations management
Manage major incidents, get on-call management, track service health, and more.
Integrations
Integrate Freshservice seamlessly with cloud and on-premise enterprise apps for faster value and higher productivity.

With the amazing UX of Freshservice, the ease with which we got people moved over into Freshservice was incredible. We saw adoption immediately on day one, which continued and grew.

Katherine Villarreal ITSM Administrator and Asset Manager
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Related resources

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The ITSM playbook for manufacturing

See how global manufacturers BRZ, HOLT CAT, and Royal Unibrew transformed service management with Freshservice.

TaylorMade customer story

The leading American golf equipment manufacturer automates workflows and decreases resolution times with Freshservice.

FRESHSERVICE

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