Efficiently manage emerging technologies without being burdened by the complexities of outdated legacy tools
Unified platform
A one-stop-shop portal used by floor workers and vendors to streamline org-wide service management
Trusted business partner
Consumer-grade service experience with 24/7 support to help manufacturers achieve success
Make work easy with automation
Free up agents’ time to focus on high-value work by automating mundane tasks
Transcend traditional silos and enhance service desk efficiency with automated workflows
Increase agent productivity by automating actions across third-party applications like manufacturing enterprise systems (MES) and tools with orchestration
“Freshservice can easily be linked up with other internal solutions, such as the ERP system.Linking systems enables us to read out data for KPIs or planning. Simple user interface enabled us to set up a functional helpdesk in a matter of minutes during testing. Because it’s a cloud solution, you don’t have to worry about configuration, management or updates.”
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