Modern ITAM for efficient service operations
Optimize costs, minimize issues, and automate service operations. Get full visibility of on-premise assets, cloud resources, and SaaS apps.
Streamline IT asset management and service operations
From asset lifecycle to cloud apps, from an auto-updating CMDB to dependency mapping, manage your IT assets more efficiently with one seamless solution enhanced with AI.
Gain end-to-end infrastructure visibility
Discover and manage your entire asset infrastructure, from legacy systems to the cloud. Use the Freshservice app to scan QR and barcodes for tracking. Access detailed logs and audit trails and gain full visibility into incidents, problems, and changes.
Assess business impact and make informed decisions.
With a 360-degree CMDB, enhance service operations, improve root-cause analyses, and simplify change deployments. Use dependency mapping to understand change impacts. Manage all assets in one place to optimize services, prevent disruptions, and meet SLAs.
Automations across asset lifecycle
Track IT assets from procurement to retirement. Automate onboarding and cloud resource provisioning, and manage vendors and inventory efficiently. Plan approvals and the recovery process, auto-calculate depreciation, and bulk update and send lifecycle alerts.
Modern asset management for your whole organization
Freshservice is built for comprehensive asset management—and extending efficient service operations beyond IT, so your team can unlock greater business value.
Inventory management
Using advanced discovery solutions, maintain an inventory of IT and other assets across the business. With native and connected discovery solutions, Freshservice provides a single source of truth for more efficient service delivery process planning.
Unify, scale, and automate your IT estate
Proactively manage assets, fulfill requests quicker, and monitor service health in real time.
Purchase order management
Service health monitoring
Orchestration center
Explore more capabilities
Drive business value wherever people and technology intersect. Freshservice is the versatile, AI-powered solution for ITSM, ITAM, Change management, and more.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in one single view.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity—for faster time to value and higher efficiency.
Explore integrations
Device42, a Freshworks company
Freshservice works smoothly with Device42 to enable easier CMDB and dependency mapping.
JAMF
Sync your macOS, iOS, and tvOS devices managed by Jamf Pro into Freshservice asset management.
Intune
Sync and view apps, mobile, and computer devices in Freshservice asset management.
Automox
Create a policy-driven approach to OS and third-party patch management, security, and device configurations.
AWS
Automate repeatable tasks and perform operations on virtual machines, networks, disks, images, and subnets.
Azure
Discover virtual assets and sync them into the Freshservice CMDB for everything in a single view.
Related resources
Get started with Freshservice ITAM, learn best practices, and read about real results from case studies for clients around the world.
Whitepaper: Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Getting started with Freshservice ITAM
Download this guide to start reducing costs, mitigating risks, enhancing experiences, and more.
Webinar: Automate and manage asset lifecycles
Get a 360-degree view to discover, manage, and optimize your assets with automation.
Case study: Streamlining ITAM for 18,000 employees
Business process outsourcing leader Probe CX manages assets across five countries with Freshservice.
Case study: Aramex benefits from data-driven decision-making
Mail and logistics services giant Aramex gets end-to-end visibility for their global IT infrastructure team.
Case study: Bracknell Forest Council increases efficiency and meets 91% of SLA’s
This government agency gets easier identification of problematic assets and quicker repairs. .
Case study: Univ. of Aberdeen and better tracking for 20,000+ hardware assets
To better identify assets impacted during an incident, problem or change, the team is integrating and tracking assets throughout the lifecycle.
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