Auto Discovery
Freshservice’s Auto Discovery feature detects and logs IT assets in real-time, simplifying asset and service management.
Built-in tools for real-time visibility
Freshservice auto-updates asset data in real time. Users can schedule scans to keep details current and manage dependencies. Teams can easily manage non-IT assets by scanning barcodes and QR codes.
Ready-to-use configuration management database
Freshservice’s configuration management database (CMDB) helps users build an organized list of all hardware and software. It connects to different tools automatically, keeping information updated with discovery tools, identity providers, and endpoint management tools.
Learn more about CMDB
Automated relationship mapping
Teams can build an advanced CMDB to understand asset relationships to ensure efficient service management and delivery. With asset relationship mapping, teams can assess the impact of changes and prevent disruptions.
Explore more capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
IT modernization
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.
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