Use the Major Incident ticket type to create separate SLAs, custom fields, permissions, and workflows. Build clear processes, assign roles, and set expectations right for multiple teams to come together and mitigate any crisis fast.
Collaborate on the fly from within the incident page using popular apps like Microsoft Teams and Zoom. Launch dedicated channels for multiple teams to swarm into. Inform internal stakeholders via pre-populated emails. Keep customers updated through a public Status Page.
Import conversations from Microsoft Teams as a Private Note into the ticket. Generate a Post Incident Report containing all ticket information via placeholders. Add the root cause, impact, steps taken to diagnose, resolve, and prevent similar incidents in future.
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