Resolve rapidly and safeguard your business with major incident management
Minimize the impact of service disruption by establishing a clear process to resolve major incidents. Automate escalation, simplify collaboration, & build resilience – minus any tool hopping.
Gear up to drive a quick and decisive response
Use the major incident ticket type to create separate SLAs, custom fields, permissions, and workflows. Build clear processes, assign roles, and set expectations right for multiple teams to come together and mitigate any crisis fast.
Collaborate & communicate minus any tool hopping
Collaborate on the fly from within the incident page using popular apps like Microsoft Teams and Zoom. Launch dedicated channels for multiple teams to swarm into. Inform internal stakeholders via pre-populated emails. Keep customers updated through a public status page.
Consolidate learnings & build business resilience
Import conversations from Microsoft Teams as a private note into the ticket. Generate a post incident report containing all ticket information via placeholders. Add the root cause, impact, steps taken to diagnose, resolve, and prevent similar incidents in future.
Ensure service reliability with major incident management
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