Prevent service disruptions with 24*7 monitoring through on-call management
Streamline incident response with Freshservice On-Call Management and get a massive head start in issue resolution. Enable collaboration between IT and DevOps teams to contain and prevent service outages.
Create an availability plan with highly customizable on-call schedules
Guarantee 24*7 agent availability to address critical incidents. Distribute responsibility by creating shifts and agent rosters for different time zones, weekdays, weekends and holidays. Create an on-call schedule that fits your organizational needs.
Escalate an issue automatically until it’s acknowledged
Leave no stone unturned in getting an incident the attention it deserves by configuring multiple and repeatable levels of escalation. Specify the number of times an on-call agent must be notified before automatically escalating to the secondary or tertiary agents on-call.
Notify agents & teams through modern communication channels
Reach your agents and stakeholders on WhatsApp, the Freshservice mobile app, phone, SMS, email, etc. Resolve incidents faster by enabling multiple agent groups to swarm in and collaborate at once. Optimize the intensity of a broadcast by selecting channels based on incident priority and escalation level.
We went from a very unreliable email to SMS one-time alert to a full SMS, email, and phone alerting system that seems to be close to foolproof. We are also saving $30/ mo per user license by not having to use an external company. That alone makes it worth it!
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