Modern IT Service Desk for all your ticketing needs

Improve ticket resolutions with canned responses, streamline change rollouts with automation & ensure end-user satisfaction.

Create a free accountRequest demo
Trusted by 72,000+ businesses worldwide

Maximize value from IT service desk with Freshservice

Automate your service deskLeverage service catalogMultiple SLA PoliciesRobust reporting & analysis

Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Get ITIL-aligned features when you choose Freshservice

Problem management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.
FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value. 

Everything you need for IT support - Anytime, Anywhere

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

The right-sized, intelligent service management solution for the modern enterprise

Products

Freshservice

    Starter

    For getting started

    $19

    /agent/month, billed annually

    Try it Free

    • Workspaces

    • Incident Management

    • Knowledge Base

    • Self Service Portal

    • Workflow Automator

    • Orchestration

    • ServiceBot on Microsoft Teams and Slack

    • Access Controls

    • Analytics Starter

    • Multiple Portal Languages

    • Custom SSL

    • Marketplace Apps

    • Mobile Apps

    • 1000 Orchestration transactions/mo/account

    Show more features

    Growth

    For growing businesses across their LOBs

    $49

    /agent/month, billed annually

    Try it Free

    Everything in Starter and...

    • Service Catalog

    • Asset Management - Includes 100 managed assets

    • Purchase Order Management

    • Employee Onboarding

    • On-call Management

    • Portal Customization

    • MSP Mode

    • Multiple SLA Management

    • Business Rules

    • Approval Workflows

    • Business Hours

    • Cloud Management

    • 2000 Orchestration transactions/mo/account

    Show more features

    Pro

    ITSM + ITOM + Project Management for large organizations

    $99

    /agent/month, billed annually

    Try it Free

    Everything in Growth and...

    • Problem Management

    • Change Management

    • Release Management

    • Project Management

    • Software License Management

    • Contract Management

    • Major Incident Management

    • Status Page

    • Alert Management

    • Service Health Monitoring

    • Analytics Pro

    • Team Dashboards

    • IP Range Restrictions

    • 5000 Orchestration transactions/mo/account

    • Workload Management

    • Custom Objects

    Show more features

    Enterprise

    Service management solution for enterprises

    Custom

    Get a quote tailored to your needs

    Contact us

    Everything in Pro and...

    • Freddy AI Agent [Beta] ServiceBot With Virtual Agent on Microsoft Teams and Slack

    • Sandbox

    • Audit Logs

    • 20,000 Orchestration transactions/mo/account

    Why wait? Try it free today!

    Show more features

    We are the best-rated Service Desk Software in the market

    As per Gartner peer review 2019

    Criteria

    [object Object]

    [object Object]

    [object Object]

    [object Object]

    [object Object]

    [object Object]

    Overall Rating

    4.4

    		4.24.74.4

    4.6

    4.5

    Product Capabilities

    4.6

    4.3

    4.6

    		4.4

    4.6

    		4.5

    Service & Support

    		4.54.44.64.44.54.2

    Ease of Deployment

    		4.344.74.34.64.5

    Willingness to recommend

    84%

    69%

    89%

    80%

    88%

    83%

    Evaluation & Contracting

    4.4

    		4.24.74.54.54.4

    You're in safe hands

    The Freshservice impact on our customers

    "Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after."

    Sumit KohliEducation First

    "We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"

    Robert ParkerDescartes System Group Inc.

    "One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"

    Jamie McClennonZoopla Property Group

    "With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people."

    Jeff GaltChatham Financial

    Sign up for Freshservice today

    Start your 14-day free trial. No credit card required. No strings attached.

    Sign up for freeRequest demo