FRESHSERVICE FOR IT

Transform ITSM from cost center to value driver with Freshservice

Drive AI-powered innovation, optimize efficiency, and deliver tangible business value with a unified solution that’s easy to use and built for growth.

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ITSM TO POWER BUSINESS

IT ops and IT service management—united

Freshservice is built to provide operational excellence, superior employee support, consumer-grade employee experiences, and business continuity. 

INTELLIGENT SELF-SERVICE

Delight employees with AI-driven ITSM

Keep your employees engaged with quick, consistent, and convenient services that world-class businesses offer to customers. Maximize productivity with services that are unified and accessible.

INCIDENT MANAGEMENT

Resolve fast, restore quickly

When agents have the right tools and context together in one workspace and can automate routine tasks, you get fewer frustrations and faster resolutions. With all these capabilities and more, you can count on better business continuity.

KNOWLEDGE MANAGEMENT

Let AI ace your k-base

Increase employee satisfaction, expedite self-service, and share knowledge with a robust knowledge base and intelligent AI agents. AI can auto-generate articles from prompts, and analyze recent incidents to highlight key questions for future articles. 

Enterprise power without complexity

Deliver tangible business value by enabling efficient service management across the organization for anything your team touches.

Change managementProblem managementProject managementWorkload management

Change management

Boost business continuity by bringing greater efficiency to change management. Accelerate change deployment and estimate the business impact of changes to mitigate risk proactively. 

INSTALL. CUSTOMIZE. BUILD.

Freshservice integrations

Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency. 

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