Deflect tickets, relieve agents, and empower employees
Freshservice’s AI-powered IT helpdesk knowledge base software frees up service agents and allows employees to troubleshoot common issues quickly on their own.
Rapid employee support
With Freshservice, teams can build a single, comprehensive knowledge base for agents and employees. Employees can use a simple search to resolve issues quickly via the self-service portal, reducing wait times and improving agent productivity.
Build quick help articles with AI
Freddy AI can draft help articles with a simple prompt, create articles from tickets, and pull information from a service desk and public sources. Teams can publish articles quickly, using AI to review tone and quality.
Learn more about Freshservice AI
Smarter content, better-informed employees
AI agents can use help content to resolve common issues without human assistance. Freddy AI uses it to eliminate repetitive tasks with smart response suggestions, easing workloads and ensuring employees receive quick, accurate answers.
Better insights, improved knowledge bases
Teams can use insights to fine-tune knowledge base articles based on employees’ needs. Insights help identify trending topics from employee tickets and can help create or update self-serve articles to improve content for relevance.
Explore more capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in one single view.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
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