IT change management to mitigate risks
Minimize the impact of Change and improve change rollout efficiency with controlled IT Change Management.
See changes through, from planning to rollout
Visually track changes through their lifecycle using Freshservice IT change management software. Ensure fulfillment of mandatory checks and requirements before progressing to the next stage.
Minimize redundancy and manual efforts
Automate change approvals and notifications to agents and end-users alike about any event related to a change.
Integrate Freshservice change management with
Simplify CAB meeting set up with the change calendar
View tasks and changes scheduled for the day that are automatically added to an agent’s calendar, with the ability to view other agents’ schedules for easy planning.
Control approvals on-the-go
Set up hierarchical approvals, notify the change advisory board, and approve or reject changes based on their recommendations and comments from the portal.
Insights from post-release review
Monitor the changes upon implementation, add notes to review the change rollout process and effect to continuously improve the procedure.
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