6 processes in Freshservice receive the PinkVerify certification

We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an audit by PinkVERIFY.  

The 6 PinkVERIFY-certified ITIL processes in Freshservice are:

• Incident Management

• Change Management

• Problem Management

• Asset Management

• Request Fulfilment Management

• Service Catalog Management

PinkVERIFY provides a list of criteria on the standards of an IT service management (ITSM)-compatible software tool. It also ensures that the software tool supports the best practice framework for ITSM.

Why PinkVERIFY for Freshservice?

Venkat Balasubramanian, ITSM Business Head of Freshworks says, “Freshservice has been making lives simpler for both IT admins and employees since 2014. In the last five years, Freshservice has changed IT support and the way an organization caters to the needs of its employees. At Freshservice, we are focused on improving the quality of service delivery and user experience by leveraging AI-based automation and machine learning. 

We aim to help our customers increase the adoption of self-service through continuous improvement and innovation. With over 20,000 customers around the world and a strong partner network, we aim to make IT easy. This process of PinkVERIFY certification with Pink Elephant was extremely insightful and has reinforced our belief of being aligned to ITIL best practices.”

What does this mean to Freshservice’s customers?

At Freshservice, we strive to follow industry best practices and provide the best service management platform to our customers. The certification from Pink Elephant endorses our alignment to ITIL standards, making Freshservice a great choice for our customers to trust their IT with. Organizations that are looking for an ITSM solution can check for ITIL compliance at the Pink Elephant vendor list. While Gartner, Forrester, and other analysts rank ITSM solutions based on their capabilities and functionalities, PinkVERIFY certifies the solution’s adherence to ITIL standards. 

David Ratcliffe, President of Pink Elephant says, “Congratulations to Freshworks for achieving PinkVERIFY status in the areas of Incident Management, Change Management, Problem Management, Asset Management, Service Catalog Management, and Request Fulfillment with their product – FreshService! 

With Freshservice now prominently included as an ITIL-compatible tool on the PinkVERIFY website, Freshworks’ customers now have confidence that this solution meets industry best practices in all 6 process areas. Well done!”

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