Trusted by over 40,000 customers

Maximize value from IT service desk with Freshservice

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SLA management with Freshservice SLA management with Freshservice
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Maximize value from IT service desk with Freshservice

Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

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Leverage service catalog

Provide an e-commerce-like shopping experience for your employees while building multiple service items together.

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Multiple SLA Policies

Set up multiple SLA policies to create task deadlines based on different business hours or ticket categories.

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Robust reporting & analysis

Identify bottlenecks, make informed decisions, monitor your ITIL help desk performance, and improve service delivery with custom reporting capabilities.

Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Get ITIL-aligned features when you choose Freshservice

Problem management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

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See what customers and analysts have to say about us

A Unified Service Management Solution

Deliver delight, increase efficiency, and realize greater ROI with Freshservice

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility

Rapid Deployment

Customize rapidly with Freshservice's no-code platform. Get expert onboarding, migration services, and 24x7 support

14-day FREE trial. No credit card required.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
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Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5
Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5
Service & Support

4.5

4.4

4.6

4.4

4.5

4.2
Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5
Willingness to recommend

84%

69%

89%

80%

88%

83%
Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

You're in safe hands

We’ll let our customers speak for us

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ADAM LE FEUVRE (PROJECT MANAGER)

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, Freshservice is there"

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TOM PEACH-GERAGHTY (HEAD OF IT OPS)

"Freshservice helps us drive intelligent decisions by letting us track data."

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CRAIG BELL (IT SERVICE DIRECTOR)

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use within a week."