The Freshservice Advantage

Quick Time-to-Value

Deploy in weeks, not months. Our platform is easy to configure and just works. Implementations don't have to cost an arm and a leg

Fast and Flexible

Easy to maintain and adapt to your changing business needs. You don’t need an army of developers to maintain our platform

User-friendly design

We design our products for end-users.
Enterprise-grade software that’s beautiful, intuitive, and easy

 
One company. One great service experience

Connect systems, integrate workflows and unify data on a single platform with Freshservice. Improve CSAT scores while delivering IT services at scale and speed 

  • Out-of-box ITIL workflows 

  • Self-service integrated service catalog

  • Streamlined request fulfillment

  • A rich and growing ecosystem of marketplace apps

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Stuck in technical debt? Build an agile, automated IT environment

Automate end-to-end workflows without a single line of code. Leverage AI to enable agents to do more with less and to improve service desk adoption with end-users.

  • Codeless workflows with a drag-and-drop graphical workflow Automator

  • Scale and extend the service desk at speed to suit growing business needs

  • AI-powered self-service portal & agent-assist bots 

  • Search, analytics and more powered by Freddy, the AI-powered bot

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Launch your service desk with our award-winning implementation team

Jumpstart your journey towards best-in-class ITSM and employee experience with the Freshworks’ Direct Partnership Model. 

  • Onboarding methodology built upon best practices from thousands of successful go-lives

  • Direct Partnership Model for smooth implementation and stress-free transition

  • Maximize ROI in the shortest possible time and minimize onboarding risks

Know more about Freshworks' Partnership model
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Overspending on ITSM? Take control of your costs with a transparent pricing model

Move away from complex, module-wise pricing that spirals out of your control. Say no to hidden costs, increasing renewal fees, and expensive professional services fees. 

With Freshworks, what you see is, what you pay - No hidden charges & indirect costs. With four subscription plans, we ensure you can easily scale as you grow. Enterprise ITSM solution starting at $49. 

Freshservice Pricing plans
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Explore the Freshworks ITSM platform

Talk to our ITSM expert

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