Freshservice for
Starter
Best suited for teams looking for:
Knowledge management
Task management
Support portal
Omnichannel support
Growth
Everything in Starter plus:
Service catalog
SLA management
On-call management
Cloud management
Pro
Everything in Growth plus:
Problem management
Change management
Major incident management
Workload management
Release management
Employee journeys
AI Add-ons
Freddy AI Copilot $29 annually
EnterpriseFreddy AI included
Everything in Pro plus:
Sandbox
Audit logs
Freddy AI Agent (Classic)
Freddy AI Insights
AI Add-ons:
Freddy AI Copilot $29 annually
Trusted by 74,000+ Businesses Worldwide
Compare features
Make support available in employees' channels of choice
Streamline ticket creation, updates, and related actions with the foundational bot on MS Teams and Slack
Provide a single, unified solution for employees to access support
Restore a service to normal as quickly as possible with complete records
Maintain a repository of help articles to common, recurring employee issues and deflect tickets
Create and assign tasks for tickets, problems, changes or releases to ensure accountability and improve collaboration
Offer agent access on a need basis to efficiently manage work
Collect user feedback to improve customer satisfaction ratings
Enforce multiple SLA policies for tickets based on departments or groups
Make requesting for services easier by setting up a shopping like catalog experience
Create multiple support portals for different clients and manage all client tickets from a single solution using the MSP mode
Identify problems quickly and prevent disruptions in services through effective problem management
Plan and manage changes with Change Advisory Board (CAB), change calendars and proactively assess business impact
Auto-assign tickets to the right agents based on their availability and workload.
Plan releases by documenting the build and test plans from beginning to end
Optimize team workload and get quick insights on agents' workload to efficiently allocate and manage work
Create an out-of-the-box environment to test out configurations selectively before syncing them to your Freshservice account
Keep track of all the changes that take place under the Admin section of your service desk
Make support available in employees' channels of choice
Streamline ticket creation, updates, and related actions with the foundational bot on MS Teams and Slack
Provide a single, unified solution for employees to access support
Restore a service to normal as quickly as possible with complete records
Maintain a repository of help articles to common, recurring employee issues and deflect tickets
Create and assign tasks for tickets, problems, changes or releases to ensure accountability and improve collaboration
Offer agent access on a need basis to efficiently manage work
Collect user feedback to improve customer satisfaction ratings
Enforce multiple SLA policies for tickets based on departments or groups
Make requesting for services easier by setting up a shopping like catalog experience
Create multiple support portals for different clients and manage all client tickets from a single solution using the MSP mode
Identify problems quickly and prevent disruptions in services through effective problem management
Plan and manage changes with Change Advisory Board (CAB), change calendars and proactively assess business impact
Auto-assign tickets to the right agents based on their availability and workload.
Plan releases by documenting the build and test plans from beginning to end
Optimize team workload and get quick insights on agents' workload to efficiently allocate and manage work
Create an out-of-the-box environment to test out configurations selectively before syncing them to your Freshservice account
Keep track of all the changes that take place under the Admin section of your service desk
Powering IT teams worldwide to do their best work
“Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services.”
“We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network.”
“Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.”
“The help from the Freshservice implementation team, the success team, and our team's participation on learning and moving to a new platform helped us achieve this in a very short period of time.”
