Freshservice pricing
AI-powered, enterprise-grade IT without complexity
Products
Freshservice
- Customer service
- IT service
- CRM
Starter
Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
Growth
Everything in Starter and...
Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account
Pro
Everything in Growth and...
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects
Enterprise
Everything in Pro and...
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account
BETA
Freddy AI Agent on Microsoft Teams and Slack
Get add-ons that help you do more with Freshservice
Freddy AI Copilot
Personal generative AI assistant for your support team
Freddy AI Insights
Generative AI-powered performance analysis and recommendations for leaders
Sandbox Add-on
Enterprise
Orchestration Transaction Pack
Starter, Growth, Pro, Enterprise
Advanced Discovery and Dependency Mapping
Growth, Pro, Enterprise
Assets Pack
Growth, Pro, Enterprise
Project Management
Pro, Enterprise
SaaS Management
Pro, Enterprise
Business Agents
Pro, Enterprise
Connector App Tasks
Pro, Enterprise
Frequently Asked Questions
What are managed assets?
Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.
How does the 14-day free trial work?
After you sign up, you get free unrestricted access to all the features available in Freshservice for 14 days. Thereafter, you can upgrade to a suitable plan.
Is my data safe?
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.
Can I upgrade or downgrade my subscription?
Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.
What is Orchestration?
Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.
Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and automate frequent, repeatable processes.
What is an orchestration transaction?
Any action taken via the App node in the Workflow Automator is classified as a transaction
Who is an agent? Can I add an agent on short term basis?
In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $3. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.
What is Freddy AI?
Elevate efficiency with ready-to-use, enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.
Have any other questions?
If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.