ITSM Resources and Insights for Better Service Delivery
A repository of case studies, ebooks, webinars, and whitepapers that make up a great overview of the IT service industry.
STCU extends culture of service to employees
Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members
Qualfon’s new ITSM earns 97% user satisfaction
Freshservice brings a modern IT solution to handle more tickets faster
iPostal1 scales by centralizing on one AI-powered platform
Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction
Unified ITSM boosts satisfaction at DPD BeLux
Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service
